RETURN POLICY

Our Commitment to Your Satisfaction

At Siquay Solutions, we want you to be completely satisfied with your purchase. If you’re not entirely happy, we’re here to help.

30-Day Change of Mind Returns

You may return most products within 30 days of the purchase date for a refund, subject to the following conditions:

• Product Condition: The product must be unused, undamaged, and in its original, resalable condition, including all original packaging, manuals, and accessories.
• Proof of Purchase: You must provide proof of purchase, such as your order number or receipt.
• Exclusions: Certain products, such as those marked “final sale” or custom-made items, may not be eligible for return. This will be clearly indicated at the time of purchase.
• Return Material Authorization (RMA): You must obtain a Return Material Authorization (RMA) number before returning any product. Returns without an RMA number will be refused and returned to sender.

How to Request an RMA

1. Contact our Customer Service team at 0461548067 or info@siquaysolutions.com.au to request an RMA number.
2. Provide your order number, the product you wish to return, and the reason for the return.
3. Our Customer Service team will provide you with detailed instructions on how to return your product, including the RMA number and the return address.

Returns After 30 Days

• For products purchased more than 30 days ago, returns may be considered at our discretion and may be subject to a restocking fee. Please contact our Customer Service team to discuss your options.

Faulty or Damaged Products

• If you receive a faulty or damaged product, please contact our Customer Service team immediately. We will arrange for a replacement, repair, or refund in accordance with Australian Consumer Law.
• Australian Consumer Law provides consumer guarantees that cannot be excluded. If a product has a major failure, the consumer is entitled to a refund or replacement. If a product has a minor failure, the consumer is entitled to have the product repaired or replaced.

Return Shipping Costs

• For change of mind returns, you are responsible for the return shipping costs.
• For faulty or damaged products, Siquay Solutions will cover the return shipping costs.

Refund Process

• Once we receive and inspect your returned product, we will process your refund within 14 business days.
• Refunds will be issued to the original payment method.
• Please allow for potential processing delays from your financial institution.

Exchange Policy

• To exchange a product, please return the original product for a refund and place a new order for the desired item. This ensures you receive the correct product and avoids delays.

Contact Us (Australia & New Zealand)

If you have any questions about our return policy, please contact our Customer Service team:

Email: info@siquaysolutions.com.au

Phone: 0461548067

Address: 2 – 51/52 Nepean Highway Seaford 3928, Victoria, Australia.