Welcome to Siquay Solutions! We’re excited to get your order on its way to you. This shipping policy outlines how we handle the delivery of your purchases.
- Australia: All states and territories.
- New Zealand: North and South Island.
- Standard: Estimated delivery time of 2-7 business days within Australia and 5-10 business days to New Zealand. This option utilises Australia Post’s regular delivery services.
- Express: Expedited delivery with estimated arrival within 1-3 business days within Australia and 3-5 business days to New Zealand. This option utilises Australia Post’s Express Post services.
- Small Items: Shipping costs for smaller items are calculated automatically through the Australia Post API based on the weight and destination of your order.
- Large Items: Due to their size and weight, shipping costs for larger items require a manual quote. Please contact us via firstname.lastname@example.org for a personalised quote.
- Most orders ship within 1-2 business days, excluding weekends and holidays.
- Please note that for custom-made items with a 2-week lead time, processing will take an additional 14 days before shipping.
- The estimated delivery times indicated above are provided by Australia Post and may vary depending on unforeseen circumstances.
- Tracking information will be provided via email once your order ships.
- We currently do not offer free shipping.
Returns and Exchanges:
- Please refer to our separate Return and Exchange Policy for details on how to return or exchange your purchase.
- We strive to pack your orders carefully and securely to ensure they arrive in perfect condition.
- If you have any questions about shipping, please contact us via email@example.com.
Thank you for shopping at Siquay Solutions! We appreciate your business.